With 8 Years of Experience and Over 20,000 Successful Treatments

Appointment Information & Policies

At Hot Head Lice Removal, we prioritize the health and comfort of your family by providing safe, effective, and discreet lice removal services right at your door. Our trained professionals use proven techniques and products to ensure a thorough lice treatment while keeping your environment comfortable and convenient.

Scheduling Your Appointment

Availability: We operate 7 days a week, Sunday-Saturday, 7am-10pm to accommodate your schedule.

How to Book: Appointments can be easily booked by calling our number below or using our online booking system.

Same-Day Services: We offer same-day appointments in most cases. Please call as early as possible to ensure availability.

Location: Our mobile service means we come to you! We cover Orange County, Los Angeles, and Riverside County so please confirm that we service your location when scheduling.

What To Expect

Initial Consultation: Our lice technician will arrive at your location, assess the situation, and discuss the treatment plan with you.

Duration of Appointment: Appointments typically last between 1 hour to 2 hours per treatment depending on the severity of the infestation.

Treatment Process: We use non-toxic, enzyme powered solutions followed by complete removal of louse and nits ensuring a safe and effective treatment. Solution will remain in the hair for 2 hours before client washes it out.

Treatment Preparation

- Please ensure that all hair is dry, without product, and free of tangles before your appointment. Hair requiring extensive combing may incur an additional fee of $50. If you suffer from dandruff, please don't apologize or be embarrassed - it's common!

- Customers with extensions in need of treatment must remove extensions to allow proper comb-out and treatment.

- Please have a chair and table available in a well-lit area upon our lice technician's arrival.

Cancellation Policy

- Appointments must be secured with a credit card on file; there is no upfront deposit required.

- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment; otherwise, a cancellation fee of $50 will apply, which will not be credited toward future services.

- For same-day booking, a cancellation notice of at least 2 hours is necessary; failing to do so will incur a $50 fee.

- As a mobile service, we depend on being able to reach you at your scheduled appointment time. We offer a 10-minute grace period for clients who may be delayed. If you do not answer the door and are unreachable by phone, we may consider this a no-show and may need to cancel your appointment. In such cases, a cancellation fee of $50 may apply. Please make every effort to inform us if you anticipate any delays so we can accommodate you.

Payment

Payment is due at the time of service. We accept debit, (exact) cash, and all major credit cards. Additionally, if you are pleased with the service provided by our technicians, tips are always appreciated and may be offered directly to them.

Health and Safety

Our team follows strict hygiene and sterilization protocols to ensure the safety of you and your family during treatment.

30 Day Guarantee

We’re proud to offer a 30-Day Guarantee to give you peace of mind. To qualify, everyone in the home must receive a head check and or treatment during the initial visit, and if a child lives between two homes, both must be checked and or treated. You’ll also need to purchase our Prevention Kit and use the products as directed: wash with the shampoo and conditioner at least three times a week and apply the spray daily. We require the Prevention Kit because it’s the only way we can be sure you’re protecting your family from reinfestation. If lice return within 30 days, we’ll come back to retreat at no charge, just a $50 travel fee applies, and head checks will be $25 per person. This guarantee applies only to the household(s) originally treated and may be void if steps aren’t followed or new people enter the home.
In order to invoke the guarantee, the Customer must contact Hot Head Lice Removal within the 30-day period and have all household members checked to confirm the presence of lice. However, if no active lice or nits are found during a follow-up visit, the standard head check fee of $135.00 will apply.

Additional Services

- We offer urgent lice removal services between 10 PM and 3 AM for an additional charge of 1.5 times the normal household rates - subject to technician availability.

- We offer complimentary advice on prevention and maintenance, as well as tips for managing lice outbreaks at school and home.

Respecting Our Technicians Privacy

To maintain a professional relationship and respect the boundaries between work and personal life, we kindly ask that you refrain from contacting our technicians directly outside of scheduled appointments. This policy is in place to ensure that our technicians can enjoy their personal time and maintain a healthy work-life balance.