Terms & Conditions.

Our Services

Hot Head Lice Removal provides professional mobile head lice checks, removal treatments, prevention education, and related products.

Our technicians travel to customer locations. We do not operate a walk-in treatment salon. Services may also be provided at schools or other approved locations through separate arrangements.

Customers must be at least 18 years old to book services or purchase products, or have appropriate parental or legal guardian authorization.

Appointments & Scheduling

Appointments are subject to technician availability and confirmation.

Customers must provide accurate information about their service address, household size, individuals requiring head checks or treatment, and any relevant sensitivities or allergies.

Additional individuals requesting service may result in additional charges or adjustments to the appointment duration.

A responsible adult must be present for appointments involving minors.

We reserve the right to reschedule or decline an appointment when necessary for safety, availability, or circumstances beyond our reasonable control.

If we cancel a prepaid appointment and do not provide the service, amounts paid for the unperformed service will be refunded, subject to applicable law.

Pricing & Travel Fees

Service pricing depends on the services requested, number of individuals treated, infestation severity, and any applicable additional services.

Current pricing will be provided through our website, booking process, or an authorized representative.

Any additional charges for services identified during an appointment will be explained before the additional work is performed.

Published prices and promotions may change for future bookings. Confirmed transactions will be governed by the pricing agreed upon at the time of purchase or booking.

Payment Policy

Appointments may require a valid payment card on file. Unless otherwise disclosed, no upfront appointment deposit is required.

Payment for completed services is due at the conclusion of the appointment unless alternative arrangements have been approved in writing.

Customers authorize charges they have agreed to, including treatment charges, applicable travel fees, purchased products, and properly disclosed cancellation fees.

We accept payment through the methods made available during checkout or at the time of service.

Membership subscriptions are billed according to their separately disclosed recurring payment terms.

Cancellations & No-Shows

We understand that unexpected situations happen. We ask customers to notify us as soon as possible when an appointment needs to be canceled or rescheduled.

The applicable cancellation fee will be disclosed during booking and charged only as permitted by law.

If our technician arrives at the confirmed service location and the customer is unavailable, the visit may be treated as a no-show, subject to the disclosed booking policy.

Please contact us promptly if you anticipate a delay.

Preparing for Your Appointment

To help us provide an efficient treatment experience, please:

• Ensure the individuals receiving treatment are available at the scheduled appointment time.
• Provide a clean, well-lit area with access to seating and any facilities requested during booking.
• Disclose known scalp sensitivities, allergies, open wounds, or previous reactions to treatment products.
• Follow any hair preparation instructions provided before the appointment.
• Inform us about any additional household members requiring checks.

Extensive detangling or other services outside the standard treatment may require additional time and a separately disclosed charge.

We do not require clients to cut or shave their hair as part of our lice removal service.

Household Services & Discounts

Household pricing and package discounts apply only to the eligible individuals identified under the applicable offer.

Unless otherwise specified, household packages are intended for individuals residing at the same primary residential address.

Individuals from separate households may require separate bookings or additional charges.

Household discounts cannot be combined with other promotions unless expressly permitted in the applicable offer.

Our 30-Day Service Guarantee

We stand behind our work and want families to feel confident after receiving professional treatment.

Our 30-day guarantee is available when the applicable eligibility requirements are satisfied.

Guarantee Requirements

• All household members must receive the required head checks and treatment when indicated.
• The customer must purchase the qualifying LiceLess prevention kit or qualifying shampoo and conditioner combination.
• Families must follow the recommended aftercare and prevention instructions.
• Where a child regularly resides in more than one household, the required individuals in both households must be checked.
• Any suspected recurrence must be reported within 30 days following the original treatment.

Follow-Up Visits

If an eligible recurrence is confirmed within the guarantee period, one qualifying follow-up treatment will be provided without an additional treatment charge.

A $50 travel fee applies to return visits.

Follow-up head checks may be charged at $25 per person, as disclosed when arranging the return visit.

The guarantee does not promise immunity from new exposure or reinfestation.

Lice Check & Protect Membership

Our Lice Check & Protect Plan provides qualifying households with preventive head checks and specified membership benefits.

Membership tiers are based on household size and the plan selected during enrollment.

• Eligible members receive up to three scheduled head-check visits during each 12-month membership term.
• One qualifying lice treatment per membership year is included when lice are discovered during an eligible scheduled check, with treatment performed during the same visit.
• A $50 travel fee applies per membership visit.
• Membership includes access to the Lice Lounge Hub, subject to availability and applicable access terms.
• Membership benefits are limited to the enrolled household members.

Recurring Billing & Commitment

Memberships involve recurring monthly charges and a 12-month commitment, as disclosed at enrollment.

By enrolling, customers authorize the recurring charges specifically presented and accepted during checkout.

Once a membership head-check benefit has been used, cancellation during the initial commitment term may be restricted, subject to applicable law and the cancellation rights disclosed at enrollment.

Renewal, cancellation procedures, and any applicable cancellation deadlines must be disclosed during enrollment.

Membership benefits have no cash value and are not transferable to unrelated households.

Products, Purchases & Returns

Hot Head Lice Removal offers LiceLess prevention products, treatment products, combs, and home-care kits.

Due to the nature of personal hygiene and treatment products, purchases are generally final sale, except where returns, refunds, or other remedies are required by law.

Customers should inspect delivered orders and contact us promptly if an item arrives damaged, defective, or incorrect.

Product availability, descriptions, and prices may change. Product instructions and safety warnings should be followed carefully.

Our products and services are not substitutes for professional medical diagnosis or treatment when medical attention is needed.

Birthday Rewards & Promotions

Customers eligible to receive marketing emails may receive birthday greetings and special promotional offers.

Any expiration date, redemption limit, or restriction on combining discounts will be disclosed in the applicable promotion.

For recurring memberships, any promotional discount applies according to the specific billing terms stated in the offer.

Promotions cannot be redeemed for cash and may not be applied retroactively unless expressly stated.

Emergency & After-Hours Services

After-hours lice removal services may be available by special arrangement, depending on technician availability.

Emergency appointment pricing, service hours, and any additional charges will be disclosed before the customer confirms the booking.

After-hours services are not medical emergency services. Customers experiencing a medical emergency should contact emergency medical services.

Health, Safety & Treatment Expectations

Customers are responsible for providing accurate information about relevant allergies, scalp conditions, sensitivities, and prior product reactions.

We may decline or postpone treatment when a condition requires medical evaluation or when treatment cannot reasonably be performed safely.

Although our goal is thorough removal and prevention education, no service can eliminate the possibility of future exposure or reinfestation.

Nothing in these Terms excludes liability or limits customer rights where doing so would be prohibited by applicable law.

Digital Tutorials & Educational Materials

Certain products or purchases may include access to educational videos, tutorials, or digital resources when expressly offered.

These materials are provided for personal, noncommercial educational use.

Customers may not redistribute, resell, reproduce, or share restricted digital materials without written authorization.

Digital access terms, including any expiration dates or fees, will be disclosed when applicable.

Website Use & Intellectual Property

The text, graphics, branding, educational resources, and other original materials appearing on our website are owned by or licensed to Hot Head Lice Removal unless otherwise indicated.

Unauthorized commercial copying, distribution, or use of protected materials is prohibited.

Our website may contain links to third-party services. Those services may be governed by their own terms and policies.

Privacy & Customer Information

We collect and use customer information as described in our Privacy Policy.

This includes information needed to coordinate appointments, process payments, communicate with customers, and provide requested services.

Please review our Privacy Policy for additional details.

Limitation of Liability

To the extent permitted by applicable law, Hot Head Lice Removal is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

This provision does not exclude liability for negligence, misconduct, personal injury, or any other liability that cannot lawfully be excluded or limited.

Customers retain all rights and remedies available under applicable consumer protection laws.

Governing Law & Disputes

Hot Head Lice Removal, LLC is registered in Nevada and provides services to customers in California.

These Terms are governed by applicable law, including mandatory consumer protection requirements that apply to services provided in California.

The parties may attempt to resolve concerns informally by contacting our customer support team before pursuing other available remedies.

Nothing in these Terms restricts a consumer from exercising rights that cannot legally be waived.

Changes to These Terms

We may update these Terms to reflect changes in our services, business operations, or applicable law.

Updates will be posted on our website with a revised effective date.

Material changes affecting existing contracts or subscriptions will be handled according to applicable law and the terms of those agreements.

Additional Legal Provisions

If any provision of these Terms is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Separate written agreements with schools, organizations, or commercial customers may contain additional or different terms.

These Terms, together with applicable booking disclosures, purchase confirmations, membership agreements, and other expressly accepted terms, form the agreement governing the relevant transaction.